week 2 in VADS - TM Fault Management Call Center

As you guys know, i started work on the 11th of sept. its coming to 1 month now. with 1 week of on job training last week, its now my on job assessment week. i failed yesterdays test. did some fatal error by not verifying the customers number. with tomorrow being the last day of assessment, i want to pass and go live. thats means, if i pass i get to answer calls on my own =) wish me luck.

So during the mentor-menti sessions, i am practicing my BM. my BM on call has traces of chinese slang in them. that is a major disadvantage for me now. and english being my 1st language and with nearly 4 malay speaking frens, its an uphill battle for BM.

As you know, the english speaking mentor i spoke of earlier. i got to sit with her after 4.30pm, when 1st mentor gets off work. we had more chit chat session now. her name is misha or ilyana. lol. yet to find out her full name. we seem to get along well i think. she seems to like to ask questions and i also ask back la..from what i know she is single. she said..she dislikes dating cos of the guys "yang mengarut-ngarut" thats whats she says. lol. o well.

and there is this indian girl. we seems to talk alot too nowdays. she also ask me fetch her here n there, go visit her and make muruku and so on. lol.

all this is new and exciting.... lol.

GG.